Virginia Premier Health Plan Manager, Broker Relations in Glen Allen, Virginia

About Us

Don’t just find a job, find your WHY at a purpose-driven organization; discover a career at Virginia Premier.

By blending quality benefits, affiliating with the world-renowned VCU Health System and offering career-advancing development programs, we allow our employees to focus on the meaningful work of improving and saving the lives of more than 200,000 people throughout the state of Virginia.

At Virginia Premier, we are building an industry leading health care organization through dedicated teams that have heart, provide top-notch quality member services and embrace our mission of inspiring healthy living within the communities we serve. Our vision is to connect people to innovation, quality and affordable health care for all phases of life.

If this sounds like you, read on!

Overview

The Manager, Broker Relations is accountable for driving and achieving company defined distribution channel sales goals and objectives. Responsible for the execution of Virginia Premier Health Plan Medicare market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent agent base.

Responsibilities

  • Responsible for meeting established health plan broker sales goal through management of assigned block of agents. Prospects for and recruits new agents through collaboration with National and Direct agency relationships or through agent marketing activities targeted direct to the agents.

  • Assures appropriate market coverage through management of agent recruiting activities.

  • Responsible for identifying and developing local preferred agents to support the attainment of health plan goals.

  • Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirement.

  • Provides leadership for all broker training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources.

  • Administers broker testing and recertification.

  • Proactively develops agent activation. Strategy should utilize the deployment of various tactics such as face-to-face, telephonic, and written communication methods and information management.

  • Responsible for ongoing individual agent management.

  • Responsibilities include the establishment of production goals and compliance thresholds, along with the communication and ongoing enforcement of these established expectations with each assigned agent. Key role is to prioritize broker relationships according to their ability to meet or exceed expectations.

  • Makes recommendations to management on agents plan preferred designation and contract level status.

  • Responsible for ensuring agent adherence to all CMS and Virginia guidelines.

  • Monitors compliance with state, federal, and health plan regulatory requirements.

  • Maintains all files associated with broker contracting, including broker agreements.

  • Reports all implementations and corrections to health plan management.

  • Coordinates response to broker-related complaints.

  • Investigates documents and retrains brokers as necessary.

  • Recommends termination of broker relationship with company as appropriate.

  • Coordinates with the appropriate customer service and health plan resources to support broker activities.

  • Verifies and validates broker commission payments.

  • Ensures broker commission payments are submitted for payment.

  • Resolves issues and inquiries related to commissions from health plan and brokers.

Qualifications

MINIMUM EDUCATION REQUIREMENTS

  • Bachelor's Degree required

WORK BACKGROUND EXPERIENCE

  • Minimum 5 years sales and/or broker sales experience required.

  • Medicare Certified/Licensed.

  • Sales management experience preferred.

  • Excellent written and verbal communication and presentation skills.

  • Ability to use standard corporate software packages and corporate applications.

  • Ability to communicate effectively with all levels of management.

PHYSICAL REQUIREMENTS

  • Physicalhealth sufficient to meet the ergonomic standards and demands of the position

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EOE

Our mission is to inspire healthy living within the communities we serve!

Job ID 2018-4858

As an equal opportunity employer, Virginia Premier is committed to a diverse workforce. To ensure non-discrimination and affirmative action for individuals protected by Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, as amended, the Vietnam Veterans’ Readjustment Act of 1974, as amended, and Title I of the Americans with Disabilities Act of 1990, as amended, Virginia Premier will consider applicants for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Applicants who require accommodation in the job application process may contact Recruitment at 804-819-5151 for assistance. It is the policy of Virginia Premier Health Plan, Inc., to comply with the requirements of the Drug-Free Workplace Act of 1988. It is a violation of our drug-free workplace policy to use, possess, sell, trade, and/or offer for sale alcohol, illegal drugs or intoxicants in our workplace. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Virginia Premier participates in E-verify.